Support
Help with WitBall Party
Getting started
How do I play?
Choose a game from the dial, type a nickname and start. Each question has four answers, each with its own target. Score in the right one before the clock runs out. Every game has a short tutorial: tap the ? button during play.
What's the difference between Trivia, Trivia with Arcade and Arcade?
Trivia is questions only. Trivia with Arcade asks questions you answer with a shot. Arcade is the sport on its own, no questions. Right answers score the most points.
The game says to turn my phone sideways
Futsal, Ice Hockey and WitBall Kart play best in landscape. Turn the phone, or choose Portrait in that game's options. Make sure your phone's rotation lock is off.
There's no sound
Check the ring/silent switch and the volume, then the Sound settings in the game's menu. Ice Hockey has its own Crowd, Arena and Game sliders on the pause screen.
Playing with friends
How do we play on one phone?
Add up to 10 players before you start. A countdown hands the phone to the next player.
How do we each play on our own phone?
One person starts a party and shares the code; everyone else joins with it. All phones need an internet connection.
How do leagues work?
Start a league, name it and share the link. Every game anyone in it finishes shows up in the league's standings.
Scores and names
Why isn't my score on the Hall of Fame?
Scores go up when you're online at the end of a game (they wait and send later if you're offline). A score has to be above 0 to count.
How do I report an offensive name?
Tap the ⋯ next to the name and choose Report. You can also hide it or block that player. A name reported by two phones is hidden from everyone.
How do I delete my scores?
Contact us with your nickname (and the league code, if it's in a league). See the privacy policy.
Purchases
What do the passes include?
See Free and Passes for the full table.
I bought a pass but it isn't unlocked
Open Settings in the game and tap Restore purchases, signed in with the same Apple ID you bought it with.
How do I get a refund?
Purchases are made through Apple. Request a refund at reportaproblem.apple.com.
I used my free party. Can I have another?
The free party is one per person, once. The Party Pass unlocks unlimited parties, and you can always join a friend's party for free.
Offline
Does WitBall work without internet?
Yes. Every game, question and sound is on your phone. Only the Hall of Fame, leagues and multi-phone parties need a connection.